SERVICE

Complete service solutions for kiosks and self‑service machines

Kiosks, self‑service payment points, parking and access control systems operate under constant mechanical and environmental stress. Dust builds up in banknote and coin validators, thermal printers wear out, displays and touch panels are exposed to continuous use, while controller electronics are sensitive to temperature, humidity and power quality. The services in this category are designed to support reliable operation throughout the entire lifecycle of the equipment – from fast fault diagnostics and parts replacement through preventive maintenance to regular firmware and software updates.

The portfolio includes repair and maintenance of banknote and coin validators, full service for parking and access control machines, maintenance of kiosk thermal printers and card dispensers, restoration of LCD displays and touchscreen applications, servicing of cash handling modules for car wash payment systems, as well as panel‑level repair for controller boards and PLCs. The goal is always the same: minimise downtime and provide stable, predictable service quality for the end user.

Workshop repair, on‑site service and efficient parts logistics

The service team works both in a well‑equipped workshop and with nationwide on‑site service, so you can choose the most suitable option depending on the type of failure and business requirements. The workshop is ideal for panel‑level repair, complex diagnostics and stress testing, while on‑site service is the right choice when moving the machine is difficult or when downtime must be kept to an absolute minimum.

Service activities are supported by efficient parts logistics. For key cash handling modules, printers, touch panels, displays and controllers, the most important spare parts are typically available from stock, so in many cases repairs can be completed in a single visit. For planned maintenance and upgrades, timed deliveries and project‑based purchasing help coordinate large roll‑outs and network‑wide modernisation projects.

Quality, local technical support and preventive maintenance

A professional kiosk service partner does not only react to failures but takes a system‑level approach. The technical team understands how banknote and coin validators, thermal printers, displays, touch panels, cash handling modules and controller boards work together, so typical root causes can be identified quickly, settings can be optimised and critical parts replaced before they fail.

• preparation of preventive maintenance plans for kiosks, payment terminals and parking systems
• local technical support and on‑site engineering assistance for complex projects
• professional cleaning, adjustment, firmware updates and functional testing
• detailed reports and recommendations to support future upgrades and extensions

Compared to ad‑hoc repairs carried out by non‑specialised providers, this approach results in fewer unexpected stoppages, more predictable costs and a longer useful lifetime for the installed base.

Flexible commercial and logistical options

When planning service and maintenance, financing and logistics are just as important as the technology itself. Project‑oriented service packages and maintenance contracts make it easier to plan costs, while keeping the availability of critical equipment at a high level.

• spare parts available from stock or via timed deliveries according to project schedules
• multiple shipping methods to match different service levels and locations
• assistance with customs clearance and international logistics where required
• options for pre‑payment, cash on delivery and contractual post‑payment, including invoicing in foreign currencies
• project‑specific quotations to configure the right service mix for each installation

As a result, service and maintenance become an integrated part of the overall kiosk operation strategy rather than an unpredictable cost item, helping you run your network in a transparent and cost‑efficient way.

FAQ – kiosk service and maintenance

• Question: How often should a busy kiosk or payment terminal be serviced?
     Answer: Depending on traffic and environmental conditions, one or two preventive maintenance visits per year are usually recommended, while high‑traffic locations may justify quarterly checks.
• Question: What are the advantages of using a kiosk‑specialised service partner?
     Answer: A specialised team knows the typical failure modes and the specifics of cash handling and display technologies, so it can find root causes faster and apply settings that are optimised for self‑service environments.
• Question: Can maintenance work be scheduled around opening hours and peak times?
     Answer: Yes, in most cases the service time can be aligned with opening hours so that critical machines are serviced without affecting sales, or with only minimal downtime.
• Question: How do planned service and spare parts management help larger networks?
     Answer: Coordinated maintenance schedules, stock management and project‑based service contracts make it possible to keep many sites at a consistently high technical level at the same time.